IT Infrastructure Support Services

The Scope of Our IT Infrastructure Support Services:

 IT Consulting:

•  Analysing existing IT infrastructure components.
• Defining IT infrastructure problems and designing a mitigation plan.
• Setting IT infrastructure improvement objectives.
• Designing a new infrastructure or its components (including cloud).
• Determining technologies to introduce to the IT infrastructure or to migrate it to the cloud.

IT Infrastructure Administration and Troubleshooting:

 User administration.

• Software configuration.
• Software updates.
• Finding and resolving root causes of incidents.

IT infrastructure monitoring 24/7:

 Setting up and configuring monitoring tools (Prometheus, Nagios, etc).

• Providing reports on resource consumption and the performance of IT infrastructure components.
• Automating the ticketing process to promptly solve the issues revealed during monitoring.

 IT Help Desk Support :

• L1 user support.
• L2 tech support.
• L3 advanced tech support (requiring code-level fixing).

IT Infrastructure Enhancement :

•  Planning and designing changes and expansions of the IT infrastructure.
• Implementing changes either on our own or in collaboration with your in-house team.
• Delivering training and release notes to the changed IT infrastructure for your IT support team.